Terms & Conditions - Website Shop

These Terms and Conditions apply to consumers buying from our website or over the telephone only. If you are a placing an order with us in connection with your trade, business, craft or profession, different terms apply. If you are a business, you must contact us before placing an order with us.

By placing an order with us you are accepting these Terms and Conditions, and you are agreeing that:

• We charge you when we accept your order.

• We pass on increases in VAT.

• Sometimes we reject orders.

• Products can vary slightly from their pictures.

• We accept payment in UK sterling via debit or credit card.

• We're not responsible for delays outside our control.

• You're responsible for making sure your measurements are accurate.

• We charge you if you don't give us information we need or do preparatory work as agreed with us.

• If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind.

• You have rights if there is something wrong with your product.

• We can end our contract with you.

• Our intellectual property remains ours.

• We don't compensate you for all losses caused by us or our products.

• You can contact us with any complaints.

• Other important terms apply to our contract.

• We only accept orders when we have checked them

• We will contact you to confirm we've accepted your order and will charge you in full once we have accepted your order.

• We pass on increases in VAT

• Orders placed with more than two items may be subject to an increased delivery charge

All prices are displayed on the website are in UK Sterling. Unless otherwise indicated these are inclusive of VAT. If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

Sometimes we reject orders.

Every care has been taken by us in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website, and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices, where the product is unexpectedly unavailable, or because you are located outside the UK or our delivery areas as stated on our website. All prices and offers are subject to change.

We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable, or otherwise where we need to reject your order. In the event that we reject your order, a full refund will be offered.

Products can vary slightly from their pictures.

We have aimed to ensure that the colours of our products appearing on our website are as near as possible to the colour of the product. However, the actual colours you see will depend on your computer equipment, and accordingly, we are unable to guarantee the precise colour of the product on delivery. As our items are hand-made from natural materials there will be slight variations from item to item, and so measurements given are approximate.

Payments

Payments can be made in UK sterling via a debit or credit card.

We're not responsible for delays outside our control.

The estimated delivery time for each product is detailed on our website.

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

You are responsible for making sure your measurements are accurate.

Customers must measure all relevant doors and windows needed for access for delivery before buying any items. We are not responsible if the furniture doesn't fit the space as the dimensions are clearly stated on each product – as our items are handmade please allow 5% for discrepancy in measurements.

We charge you if you don't give us information we need or do preparatory work as agreed with us.

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or installation, or if you don't do preparatory work for installation, as agreed with us. For example, we might incur additional costs by needing to re-deliver on another vehicle or with extra manpower, and we may pass these costs onto you.

Refunds

For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below:

• You can't change your mind about an order for goods that are made to your specifications or are clearly personalised.

• You must let us know no later than 14 days after the day we deliver your product.

• You have to return the product at your own cost, using an established delivery service. You should keep the proof of sending. If you don’t do this, and we don’t receive the goods at all, or within a reasonable time, we won’t refund you the price.

• We will reduce your refund if you have used or damaged a product, for example if the product’s conditions is not “as new” or if the product or its packaging is damaged. In some cases, because of the way you have treated the product, no refund will be due.

We refund you within 14 days of receiving the goods back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund but a re-stocking fee of 15% + VAT of the item(s) cost will be charged.

Returns of defective products

We take great care to check your order to make sure it’s up to our standards before we package and dispatch it to you. We recommend you carefully inspect your product upon delivery.  Should you not be satisfied with the state of the goods when you inspect them at delivery, or if your item is faulty, please let our delivery partner know and contact us immediately, and in any event no later than 30 days after the day we deliver your product.

We will then assess your complaint and, assuming your complaints are valid, let you know how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement. In this case the costs and risks of returning the product will be our responsibility.

We can end our contract with you for a product and claim any compensation due to us if:

• You don't make any payment to us when it's due and you still don't make payment within 5 days of our reminding you that payment is due;

• You don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, in relation to delivery; or

• You don't, within a reasonable time, allow us to deliver the product to you.

Intellectual property & right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Liability

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section titled “we’re not responsible for delays outside our control”.

• Avoidable. Something you could have avoided by taking reasonable action.

  Nothing in these terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

• Fraud or fraudulent misrepresentation;

• Breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

• Defective products under the Consumer Protection Act 1987; or

• Any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods

We exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

Our complaints policy

If you have a complaint, please contact us at furniture@georgiewykehamdesigns.com. We will do our best to resolve any problems you have with us or our products.

Governing law

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.